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How to change your address on OptumRx

Health & pharmacyChecked July 11, 20265 steps

Short answer

Sign in to OptumRx, open the profile or contact section, replace your mailing address and save.

Open OptumRx’s address page

Source: OptumRx’s help page

Steps

  1. Sign in to your OptumRx account at optumrx.com using your HealthSafe ID username and password (register first with your member ID or SSN if you haven't).
  2. Go to the Shipping address section of your account.
  3. To add a new address, select Add, fill out the address form, and click Add address.
  4. If you keep multiple addresses, designate one as your preferred address so home delivery orders and automatic refills go to the right place.
  5. Confirm any address corrections OptumRx suggests to ensure accurate delivery.

One OptumRx gotcha. OptumRx lets you store multiple shipping addresses rather than simply overwriting one, so if you've moved, be sure to set your new address as the 'preferred' one — otherwise automatic refills may still ship to your old location.

Menus change, so confirm on OptumRx’s site.

Worth knowing for health & pharmacy accounts

  • Mail-order prescriptions ship to the address on file. A stale one means medication delays or packages at your old door.
  • Your pharmacy and your health insurer keep separate records: update both, and re-check your preferred pickup location after the move.
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