How to change your address on AT&T
Sign in to AT&T, open the profile or contact section, replace your mailing address and save.
Steps
- Sign in to your AT&T account profile and open Account info.
- Choose Edit for the billing address (paper bills and correspondence; a P.O. Box is allowed). Accounts less than 30 days old, or whose first payment has not processed, cannot change billing online.
- Under Primary place of use addresses, select Manage, then Edit each wireless number. PPU must be a physical address (no P.O. Box), sets tax rates, and can differ per line.
- Under e911 address, select Manage, then Edit each line used for Wi-Fi Calling so emergency routing uses your new location.
One AT&T gotcha. Wireless needs three separate address updates (billing, PPU, and e911). Fixing billing alone does not update taxes or Wi-Fi Calling 911. Home internet or Fiber is a separate transfer-of-service order, not this profile edit.
Menus change, so confirm on AT&T’s site.
Worth knowing for phone & internet accounts
- Carriers bill by service address, and e911 location for your phone line depends on it being current.
- Internet providers may need an appointment at the new address. Schedule before moving day.