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How to change your address on Cox

Phone & internetChecked July 11, 20264 steps

Short answer

Sign in to Cox, open the profile or contact section, replace your mailing address and save.

Open Cox’s address page

Source: Cox’s help page

Steps

  1. Sign in to your existing Cox account online or in the Cox app and look for the 'move' or 'transfer service' option to start updating your address
  2. Enter your new address and moving date so Cox can confirm service availability and schedule the transfer
  3. Choose whether to self-install with the Easy Connect option or schedule a technician-assisted Pro Connect setup at your new home
  4. Bring all existing Cox equipment (modem, cables, boxes) to your new address unless you're a Quick Connect customer, in which case leave the equipment behind

One Cox gotcha. Self-installing via Easy Connect is free, but if a technician visit (Pro Connect) is needed to set up service at the new address, Cox charges an installation fee.

Menus change, so confirm on Cox’s site.

Worth knowing for phone & internet accounts

  • Carriers bill by service address, and e911 location for your phone line depends on it being current.
  • Internet providers may need an appointment at the new address. Schedule before moving day.
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