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How to change your address on Xfinity

Phone & internetChecked July 11, 20263 steps

Short answer

Sign in to Xfinity, open the profile or contact section, replace your mailing address and save.

Steps

  1. Sign in at xfinity.com/myaccount.
  2. Update your billing address under account settings.
  3. Use Xfinity Moving to schedule internet/TV service at the new address.

One Xfinity gotcha. Moving your internet is a transfer order (with a service date), completely separate from your billing address.

Menus change, so confirm on Xfinity’s site.

Worth knowing for phone & internet accounts

  • Carriers bill by service address, and e911 location for your phone line depends on it being current.
  • Internet providers may need an appointment at the new address. Schedule before moving day.