How to change your address on Dominion Energy
Sign in to Dominion Energy, open the profile or contact section, replace your mailing address and save.
Steps
- Sign in to your Dominion Energy online account (or register for one if you're a new customer) before your move date
- Use the Transfer Service tool to schedule a stop of service at your old address and a start of service at your new one in a single request
- Confirm the meter at your new residence is reachable — clear away fences, plants, or obstructions so a technician can access it
- Ahead of the connection date, switch off major appliances and set all circuit breakers (or unscrew fuses) to off, since Dominion may require this before turning your power on
One Dominion Energy gotcha. Business accounts can't be transferred online — you must call 866-366-4357 (or 001-757-857-2112 from outside the US) — and residential transfers also carry a $5.70 connection charge that shows up on your next bill.
Menus change, so confirm on Dominion Energy’s site.
Worth knowing for utilities accounts
- Utilities usually need a stop-service date at the old address and a start-service date at the new one. It’s two orders, not one edit.
- Book this a week or two ahead; same-day starts often aren’t available.