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Utilities · change of address

How to change your address on Duke Energy

To change your address on Duke Energy: sign in, open the address settings page linked below, replace your old mailing (and billing) address, and save. It takes about five minutes once you’re signed in.

The short version

  1. Sign in to your Duke Energy account — the address settings live here: https://www.duke-energy.com/my-account/profile. You may need to re-verify with a code.
  2. Find the profile / contact / address section and replace your old address with the new one. Watch for separate mailing vs billing addresses — update both.
  3. Save, then check the confirmation. Some services email a security notice; that’s normal.

Worth knowing for utilities accounts

  • Utilities usually need a stop-service date at the old address and a start-service date at the new one — it’s two orders, not one edit.
  • Book this a week or two ahead; same-day starts often aren’t available.

Also update these utilities accounts

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