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How to change your address on National Grid

UtilitiesChecked July 11, 20264 steps

Short answer

Sign in to National Grid, open the profile or contact section, replace your mailing address and save.

Open National Grid’s address page

Source: National Grid’s help page

Steps

  1. Go to the National Grid service page and pick your region (Massachusetts or New York), then choose the Transfer Service option to move your existing account to a new address.
  2. Sign in to your National Grid online account, then enter your new address details along with the requested move-out and move-in dates.
  3. Schedule your transfer at least 5-7 days ahead of your move so a crew can be assigned to turn service on or off as needed.
  4. Confirm the appointment and save the confirmation for your records.

One National Grid gotcha. National Grid may need to send a crew member to physically turn service on or off at the property, so book 5-7 days in advance rather than expecting an instant online switch.

Menus change, so confirm on National Grid’s site.

Worth knowing for utilities accounts

  • Utilities usually need a stop-service date at the old address and a start-service date at the new one. It’s two orders, not one edit.
  • Book this a week or two ahead; same-day starts often aren’t available.
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